General terms and conditions

General Terms and Conditions

GENERAL CONTRACT TERMS (GTC)

https://www.dlife.hu

effective from this date: 2021-02-12

Preamble

Welcome to our website! Thank you for trusting us with your purchase!

If you have any questions regarding these General Terms and Conditions, the use of the website, individual products, the purchase process, or if you would like to discuss your individual needs with us, please contact our staff at the contact details provided!

Imprint: data of the Service Provider

Name: Inter-cosmo Kft.

Headquarters: 1162 Budapest, Csömöri út 327.

Mailing address: 1158 Budapest, Késmárk u. 9.

Company registration number: 01-09-963934

Tax number: 23401316-2-42

Representative: Sándor Meszes

Phone number: +36 30 966 44 33

E-mail: dlife@d-life.hu

Website: https://www.dlife.hu

Bank account number:11714006-25980459-00000000

SWIFT code:OTPVHUHB

Data of hosting provider

Name: Shopify

Concepts

Parties: Seller and Buyer together

Consumer: a natural person acting outside the scope of his profession, independent occupation or business activity

Consumer contract: a contract, one of whose subjects is a consumer

Website: this website, which is used to conclude the contract

Contract: Purchase contract between Seller and Buyer using the Website and electronic correspondence

A device enabling communication between absent parties: a device that is suitable for making a contract statement in the absence of the parties - in order to conclude a contract. Such a device is, in particular, an addressed or unaddressed form, a standard letter, an advertisement published in a press product with an order form, a catalog, a telephone, a fax and a device providing Internet access

Absentee contract: a consumer contract that is concluded within the framework of a distance selling system organized to provide the product or service according to the contract without the simultaneous physical presence of the parties, in such a way that, in order to conclude the contract, the contracting parties use a device that enables communication between absent parties only

Product: any movable property that can be taken into possession and is intended for sale on the Website, which is the subject of the Contract

Enterprise: a person acting in the scope of his profession, independent occupation or business activity

Buyer/You: the person entering into a contract making a purchase offer via the Website

Warranty: In the case of contracts concluded between the consumer and the business (hereinafter: consumer contract), according to the Civil Code,

{C}1. a) the guarantee undertaken for the performance of the contract, which the company undertakes voluntarily in addition to or in the absence of its legal obligation for the proper performance of the contract, and

{C}2.b) the mandatory warranty based on legislation

Relevant legislation

The Contract is governed by the provisions of Hungarian law, and in particular the following legislation applies:

  1. annual CLV Act on consumer protection

    2001. year CVIII Act on certain issues of electronic commercial services and services related to the information society

    2013. Act V on the Civil Code

    151/2003. (IX.22.) government decree on the mandatory warranty for consumer durables

45/2014. (II.26.) government decree on the detailed rules of contracts between the consumer and the business

19/2014. (IV.29.) NGM decree on the procedural rules for managing warranty and guarantee claims for things sold under the contract between a consumer and a business

  1. year LXXVI. copyright law

    2011. year CXII. law on information self-determination and freedom of information

    REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL (February 28, 2018) within the internal market based on the customer's nationality, place of residence or place of establishment on action against content restriction and other forms of discrimination, and on the amendment of Regulation 2006/2004/EC and (EU) 2017/2394, as well as Directive 2009/22/EC

REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL (April 27, 2016) on the protection of natural persons with regard to the processing of personal data and on the free flow of such data, as well as repealing Regulation 95/46/EC (general data protection regulation)

Scope and acceptance of GTC

The content of the contract between us is determined - in addition to the provisions of the relevant binding legislation - by these General Terms and Conditions (hereinafter: GTC). Accordingly, these Terms and Conditions contain the rights and obligations of you and us, the conditions for the conclusion of the contract, the performance deadlines, the delivery and payment conditions, the liability rules, and the conditions for exercising the right of withdrawal.

The technical information required to use the Website, which is not contained in these Terms and Conditions, is provided by other information available on the Website.

You must familiarize yourself with the provisions of these GTC before finalizing your order.

Language of the contract, form of the contract

The language of the contracts covered by these GTC is Hungarian.

Contracts covered by these GTC are considered written contracts, they are not filed by the Seller.

Prices

Prices are in HUF and include 27% VAT. The prices are informative. The possibility of the Seller changing the prices for reasons of business policy cannot be ruled out. Changes to prices do not apply to contracts that have already been concluded. If the Seller has indicated the price incorrectly and an order has been received for the product, but the parties have not yet concluded a contract, the Seller will act on the basis of the "Incorrect price procedure" clause of the General Terms and Conditions.

Unlike the above, some of our products include 18% VAT.

Unlike the above, some of our products include 5% VAT.

Complaint handling and legal enforcement options

The consumer can submit consumer complaints about the product or the Seller's activities at the following contact details:

{C}· {C}Phone: +36707299858

{C}· {C}Internet address: https://dlifehu

{C}· {C}E-mail: kapcsolat@d-life.hu

The consumer can notify the company in writing of his/her complaint regarding the behavior of the company or a person acting in the interest or benefit of the company that is directly related to the distribution or sale of goods to consumers, refers to your activity or omission.

arrange for its communication. A shorter deadline than this can be established by law, and a longer deadline by law. The company is obliged to justify its position rejecting the complaint. The company must assign a unique identification number to the verbal complaint communicated by telephone or using an electronic communication service.

The record of the complaint must contain the following:

{C}1. {C}name and address of the consumer,

{C}2. {C}the place, time and method of presenting the complaint,

{C}3. {C}detailed description of the consumer's complaint, list of documents, documents and other evidence presented by the consumer,

{C}4. {C}the company's statement on its position regarding the consumer's complaint, if the complaint can be investigated immediately,

{C}5. {C}the signature of the person taking the minutes and - with the exception of verbal complaints communicated by telephone or other electronic communication services - the signature of the consumer,

{C}6. {C}place, time,

of recording the minutes

{C}7. {C}in the case of a verbal complaint communicated by telephone or using other electronic communication services, the unique identification number of the complaint.

The company must keep the record of the complaint and a copy of the response for five years and present it to the inspection authorities upon request.

If the complaint is rejected, the business is obliged to inform the consumer in writing about which authority or conciliation body he can initiate the procedure with his complaint - according to its nature. The information must also include the headquarters, telephone and internet contact details, and mailing address of the competent authority and the conciliation body based on the consumer's place of residence or stay. The information must also cover whether the company uses the conciliation board procedure in order to settle the consumer dispute.

If any consumer dispute between the Seller and the consumer is not settled during the negotiations, the legal enforcement options are open to the consumer:


Filing complaints with consumer protection authorities. If the consumer detects a violation of his consumer rights, he is entitled to file a complaint with the competent consumer protection authority according to his place of residence. After evaluating the complaint, the authority decides on the conduct of the consumer protection procedure.The first-level official tasks for consumer protection are carried out by the capital and county government offices competent according to the consumer's place of residence, a list of them can be found here: http://wwwkormanyhivatal.hu/

Court proceedings. The customer has the right to assert his claim arising from a consumer dispute in court within the framework of civil proceedings under Act V of 2013 on the Civil Code and Act of 2016 on the Code of Civil Procedure CXXX. according to the provisions of the law.

We inform you that you can file a consumer complaint against us. If we reject your consumer complaint, you are also entitled to contact the Conciliation Board competent according to your place of residence or residence: the condition for initiating the proceedings of the conciliation board is that the consumer directly attempts to settle the dispute with the concerned business. Based on the consumer's request for this, the conciliation body specified in the consumer's request is responsible for the procedure instead of the competent body. the obligation to send a response to the invitation of the conciliation body, and also the obligation to appear before the conciliation body ("participation of the person authorized to establish a settlement at the hearing" ensuring”).

If the company's seat or location is not registered in the county of the chamber that operates the territorially competent conciliation body, the company's obligation to cooperate extends to offering the possibility of concluding a written agreement that meets the consumer's needs.

In the case of breach of the above obligation to cooperate, the consumer protection authority has the power to apply mandatory fines in case of illegal behavior of businesses as a result of the change in legislation, there is no possibility of waiving the fine. In addition to the Act on Consumer Protection, the relevant provision of the Act on Small and Medium Enterprises has also been amended, so the imposition of fines cannot be avoided in the case of small and medium enterprises.

In the case of small and medium-sized enterprises, the amount of the fine can range from HUF 15,000 to HUF 500,000, while in the case of non-small and medium-sized enterprises with annual net sales exceeding HUF 100 million under the scope of the Accounting Act, from HUF 15,000, the company's annual net up to 5% of its sales, but no more than HUF 500 million. By introducing the mandatory fine, the legislator aims to emphasize cooperation with conciliation bodies and to ensure the active participation of businesses in the conciliation body procedure.


The conciliation board is responsible for the settlement of consumer legal disputes outside of court proceedings. The task of the conciliation board is to attempt to reach an agreement between the parties in order to settle the consumer dispute, and in the event of this being unsuccessful, it makes a decision in the case in order to ensure simple, fast, efficient and cost-saving enforcement of consumer rights. At the request of the consumer or the business, the conciliation body gives advice on the rights of the consumer and the obligations of the consumer.

The procedure of the conciliation board starts at the request of the consumer.The request must be submitted in writing to the chairman of the conciliation body: the written requirement can be fulfilled by letter, telegram, teletypewriter or fax, as well as by any other means that enables the addressee to store the data addressed to him permanently for a period appropriate to the purpose of the data , and displaying the stored data in unchanged form and content

The request must contain

{C}a. the consumer's name, place of residence or location,

{C}b. the name, registered office or site of the business affected by the consumer dispute,

{C}c. if the consumer indicates the authority requested instead of the competent conciliation body,

{C}d. a brief description of the consumer's position, the facts supporting it and their evidence,

{C}e. the consumer's declaration that the consumer directly attempted to settle the disputed matter with the concerned enterprise

{C}f. the consumer's statement regarding the fact that he did not initiate the procedure of another conciliation body in the case, no mediation procedure was started, no claim letter was submitted, and no application for the issuance of a payment order was submitted,

{C}g. motion for the board's decision,

{C}h. the consumer's signature.

The document or its copy (extract) whose content the consumer refers to as evidence must be attached to the application, so in particular the written statement of the company on the rejection of the complaint, or, in the absence of this, other written evidence available to the consumer about the attempted negotiation.

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If the consumer acts through a proxy, the power of attorney must be attached to the application.

More information about the Conciliation Boards is available here: http://www.bekeltetes.hu

More information about the territorially competent Conciliation Boards is available here:
https://bekeltetes.hu/index.php?id=testuletek

Contact details of each territorially competent Conciliation Board:

Baranya County Conciliation Board
Address: 7625 Pécs, Majorossy I. u. 36.
Telephone number: 06-72-507-154
Fax: 06-72-507-152
E-mail: abeck@pbkik.hu; mbonyar@pbkik.hu

Bács-Kiskun County Conciliation Board
Address: 6000 Kecskemét, Árpád krt. 4.
Phone number: 06-76-501-500; 06-76-501-525, 06-76-501-523
Fax: 06-76-501-538
E-mail: bekeltetes@bacsbekeltetes.hu; mariann.matyus@bkmkik.hu
Website: www.bacsbekeltetes.hu

Békés County Conciliation Board
Address: 5600 Békéscsaba, Penza ltp. 5.
Phone number: 06-66-324-976
Fax: 06-66-324-976
E-mail: eva.toth@bmkik.hu

Borsod-Abaúj-Zemplén County Conciliation Board
Address: 3525 Miskolc, Szentpáli u. 1.
Phone number: 06-46-501-091;06-46-501-870
Fax: 06-46-501-099
E-mail: bekeltetes@bokik.hu

Budapest Conciliation Board
Address: 1016 Budapest, Krisztina krt. 99. III. em. 310.
Phone number: 06-1-488-2131
Fax: 06-1-488-2186
E-mail: bekelteto.testulet@bkik.hu

Csongrád County Conciliation Board
Address: 6721 Szeged, Párizsi krt. 8-12.
Phone number: 06-62-554-250/118
Fax: 06-62-426-149
E-mail: bekelteto.testulet@csmkik.hu

Fejér County Conciliation Board
Address: 8000 Székesfehérvár, Hosszúsétátér 4-6.
Phone number: 06-22-510-310
Fax: 06-22-510-312
E-mail: fmkik@fmkikhu


Fax: 06-96-520-218
E-mail: bekeltetotestulet@gymskik.hu

Hajdú-Bihar County Conciliation Board
Address: 4025 Debrecen, Vörösmarty u. 13-15 >

Heves County Conciliation Board
Address: Faiskola út 15, 3300 Eger
Telephone number: 06-36-429-612
Fax: 06- 36-323-615
E-mail: hkik@hkik.hu


Jász-Nagykun-Szolnok County Conciliation Board

Address: 5000 Szolnok, Verseghy park 8. III. floor 305-306.
Phone number: 06-56-510-621, 06-20-373-2570
Fax: 06-56-510-628
E-mail: bekeltetotestulet@jnszmkik .hu

06-34-316-259
E-mail: bekeltetes@kemkik.hu

Nógrád County Conciliation Board
Address: 3100 Salgótarján, Alkotmány út 9/A.
Telephone number: 06-32-520-860
Fax: 06-32-520-862
E-mail: nkik@nkik.hu

Pest County Conciliation Board
Address: 1119 Budapest, Etele út 59-61. II. emelet 240.
Mailing address: 1364 Budapest, Pf.: 81
Telephone number: 06-1-269-0703
Fax: 06-1-474-7921
E-mail: pmbekelteto@pmkik.hu

Somogy County Conciliation Board
Address: 7400 Kaposvár, Anna u.6.
Telephone number: 06-82-501-026
Fax: 06 -82-501-046
E-mail: skik@skik.hu

Szabolcs-Szatmár-Bereg County Conciliation Board
Address: 4400 Nyíregyháza, Széchenyi u. 2.
Phone number: 06-42-311-544
Fax: 06-42-311-750
E-mail: bekelteto@szabkam.hu

Tolna County Conciliation Board
Address: 7100 Szekszárd, Arany J. u. 23-25. III. floor
Phone number: 06-74-411-661
Fax: 06-74-411-456
E-mail: kamara@tmkik.hu

Vas County Conciliation Board
Address: 9700 Szombathely, Honvéd tér 2.
Telephone number: 06-94-312-356
Fax: 06- 94-316-936
E-mail: vmkik@vmkik.hu

Veszprém County Conciliation Board
Address: 8200 Veszprém, Radnóti tér 1. ground floor 116.
Telephone number: 06-88-429-008
Fax : 06-88-412-150
E-mail: bekelteto@veszpremikamara.hu

Zala County Conciliation Board
Address: 8900 Zalaegerszeg, Petőfi u. 24.
Phone number: 06-92-550-513
Fax: 06-92-550-525
E-mail: zmbekelteto@zmkik.hu

Online dispute resolution platform

The European Commission has created a website where consumers can register, so they have the opportunity to settle their legal disputes related to online purchases by filling out an application, avoiding court proceedings. In this way, consumers can enforce their rights without, for example, distance preventing them from doing so.

If you want to make a complaint about a product or service you bought on the Internet and you don't necessarily want to go to court, you can use the online dispute resolution tool.

On the portal, you and the merchant you complained they can jointly choose the dispute resolution body they want to entrust with handling the complaint.

The online dispute resolution platform is available here: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=HU

Copyrights

The Copyright Act of 1999.pursuant to Section 1 (1) of Act LXXVI of 2008 (hereinafter: Szt.), the website is considered a copyrighted work, so all parts of it are protected by copyright. The Szt. On the basis of Section 16 (1), the unauthorized use of graphics and software solutions, computer programs on the website, or the use of any application that can be used to modify the website or any part of it is prohibited. Any material from the website and its database may be taken, even with the written consent of the right holder, only by referring to the website and indicating the source. The copyright owner: Inter-cosmo Kft.

Partial invalidity, code of conduct

If any clause of the General Terms and Conditions is legally incomplete or invalid, the other clauses of the contract will remain in force and the provisions of the relevant legislation shall apply instead of the invalid or incorrect part.

The Seller does not have a code of conduct according to the Act on the Prohibition of Unfair Commercial Practices against Consumers.

Operation of digital data content, technical protection measures

The availability of the servers providing the data displayed on the website is over 99.9% per year. The entire data content is regularly backed up, so in the event of a problem, the original data content can be restored. The data displayed on the website are stored in MSSQL and MySQL databases. Sensitive data is stored with an appropriate level of encryption, and hardware support built into the processor is used to encode it.

Information about the essential properties of the products

On the website, we provide information on the essential properties of the products that can be purchased in the descriptions of each product.

Correction of data entry errors - Responsibility for the veracity of the data provided

During the order, before finalizing the order, you always have the opportunity to change the data you entered (clicking the back button in the browser opens the previous page, so the entered data can be corrected even if you have already moved to the next page). Please note that it is your responsibility to ensure that the data you provide is entered accurately, as the product will be invoiced and delivered based on the data you provided. We draw your attention to the fact that an incorrectly entered e-mail address or the saturation of the storage space belonging to the mailbox may result in the non-delivery of the confirmation and prevent the conclusion of the contract.

Procedure in case of incorrect price

Considers an obviously incorrectly displayed price:

{C}· {C}0 HUF price,

{C}· {C}a price reduced with a discount, but the discount is incorrectly indicated (e.g.: in the case of a HUF 1,000 product, a product offered for HUF 500 with a 20% discount indicated).

In the case of an incorrect price, the Seller offers the possibility to purchase the product at the real price, with which information the Buyer can decide whether to order the product at the real price or cancel the order without any adverse legal consequences.

Using the website

Register

Purchase is subject to registration.

Selecting the product

The customer has the opportunity to choose or order from the store's products. By clicking on the selected product, the customer can view its detailed description.If you want to buy, you place the product you want to buy in a virtual basket by pressing the "Add to Cart" button. By clicking the Cart "View" button, you can find the products placed in the cart during the purchase, as well as the total amount of the invoice and the shipping cost. Here you can check the correctness of your order, especially the prices and quantities, which you can modify or improve as needed. The cart automatically calculates the total amount of the order.

Send the order

If you consider the amount of products in the cart to be adequate, you have checked the total amount and so decided that you want to buy them, then simply click on the "Checkout" button. You can shop in our store without registration, so you can choose from three options: do you want to enter as an already registered customer, do you want to register as a new customer, or do you want to shop without registration If you have already shopped in our store before, enter the e-mail address you provided during the previous registration and your password. If you want to register as a new customer, enter the data required for the purchase, which will be stored by the system, and you only have to log in the next time you make a purchase. For purchases without registration, enter your billing and shipping address. In the next step, select the shipping method that suits you.
After that, you must choose a payment method that suits you. If you agree with the content of the order, click the "Order" button to send the order.

Finalize the order (offer)

If you are convinced that the contents of the basket correspond to the products you want to order, and that your data is correct, you can complete your order by clicking the "Order" button. The information provided on the website does not constitute an offer to conclude a contract on the part of the Seller. In the case of orders falling under the scope of these GTC, you are considered to be the offeror.

By pressing the "Order" button, you expressly acknowledge that your offer must be considered as made, and that your statement - in the event of confirmation by the Seller in accordance with these GTC - entails a payment obligation. You are bound by your offer for a period of 48 hours. If your offer is not confirmed by the Seller within 48 hours according to these general terms and conditions, you will be released from your obligation to make an offer.

Order processing, creation of the contract

You can place your order at any time. The Seller will confirm your offer by e-mail no later than during the working day after sending your offer. The contract is created when the confirmation email sent by the Seller becomes available to you in your mail system.

Payment methods

Bank transfer

You can pay for the products by bank transfer.

Bank card payment

You can pay quickly and securely by bank card in our online store.

Receipt

If you wish to settle the value of the order upon receipt of the package, select the "Cash on Delivery" payment method.

Cash payment

You have the option to pay the price of the product and the delivery fee in cash when you receive the product.

Acceptance methods, acceptance fees

Home delivery

Completion deadline

The general delivery deadline for the order is a maximum of 30 days from the confirmation of the order

Reservation of rights, ownership clause

If you have previously ordered a product without receiving it during delivery (not including the case when you exercised your right of withdrawal), or if the Product was returned to the seller with a not wanted sign, the Seller will fulfill the order subject to payment of the purchase price and delivery costs in advance.

The seller may withhold the handover of the Product until he is satisfied that the payment of the Product price has been successfully made using the electronic payment solution (including the case when the transfer in the case of a paid product, the Buyer transfers the purchase price and the conversion in the currency of his/her Member State, as well as bank commissions and costs, the Seller does not receive the full amount of the purchase price and delivery fee). If the price of the Product has not been paid in full, the Seller may call the Buyer to supplement the purchase price.


Sales abroad

The Seller does not distinguish between buyers in Hungary and outside the European Union by using the Website. In the absence of a different provision of these GTC, the Seller ensures the delivery/receipt of the ordered products in the territory of Hungary.

The provisions of these GTC also apply to purchases outside of Hungary, with the fact that, based on the provisions of the relevant regulation, a consumer who is a citizen of a member state or has a place of residence in a member state, or a business that is established in a member state is considered a buyer in the interpretation of this point has a location and purchases goods or services within the European Union solely for the purpose of end use, or acts with such intent. A consumer is a natural person who acts for a purpose that is outside the scope of his commercial, industrial, craft or professional activities.

The language of communication and purchase is primarily Hungarian, the Seller is not obliged to communicate with the Buyer in the language of the buyer's Member State.

The Seller is not obliged to comply with the non-contractual requirements defined in the national law of the Buyer's Member State in relation to the Product concerned, such as labeling or sector-specific requirements, or to inform the Buyer of these requirements.

Unless otherwise specified by the Seller, Hungarian VAT applies to all Products.

The customer can exercise his legal rights in accordance with these GTC.

If an electronic payment solution is used, the payment is made in the currency specified by the Seller,

The Seller may withhold the delivery of the Product until he is satisfied that the payment of the Product price and the delivery fee has been successfully and fully made using the electronic payment solution (including the case when, in the case of a product paid by bank transfer, the Buyer in the currency of his Member State remit the purchase price (delivery fee) and the Seller will not receive the full amount of the purchase price due to the exchange, as well as bank commissions and costs).If the price of the Product has not been paid in full, the Seller may call the Buyer to supplement the purchase price

In order to hand over the Product, the Seller also provides non-Hungarian buyers with the same handover options as Hungarian buyers.

If, according to the General Terms and Conditions, the Customer can request delivery of the Product to the territory of Hungary or to the territory of any other European Union member state, the non-Hungarian customer may also request this by any of the delivery methods specified in the General Terms and Conditions.

If the Buyer can choose to receive the Product personally from the Seller according to the General Terms and Conditions, this can also be used by non-Hungarian buyers.

Otherwise, the Buyer may request that the Product be shipped abroad at his own expense. Hungarian customers do not have this right.

The Seller fulfills the order after payment of the delivery fee, if the Buyer does not pay the delivery fee to the Seller, or if he does not resolve his own delivery by the pre-agreed date, the Seller will terminate the contract and refund the purchase price paid in advance to the Buyer.

Consumer information for 45/2014. (II. 26.) Based on government decree

Information on the consumer's right of withdrawal

As a consumer, Ptk. 8:1. According to Section 1, point 3, only a natural person acting outside the scope of his profession, independent occupation or business activity is considered, so legal persons cannot use the right of withdrawal without justification!

The consumer is subject to the 45/2014. (II. 26.) According to § 20 of the Government Decree, you have the right to cancel without giving reasons. The consumer has his right of withdrawal

  1. a) in the case of a contract for the sale of a product
  2. aa) of the product,
  3. ab) when buying and selling several products, if each product is delivered at a different time, to the last delivered product,

can be exercised within the deadline starting from the date of receipt by the consumer or a third party indicated by him, other than the carrier, which deadline is 14 days.

The provisions of this point do not affect the right of the consumer to exercise the right of withdrawal specified in this point also in the period between the date of conclusion of the contract and the day of receipt of the product.

If the consumer made an offer to conclude the contract, the consumer has the right to withdraw the offer before the conclusion of the contract, which terminates the binding nature of the offer covering the conclusion of the contract.

Declaration of withdrawal, exercise of the consumer's right of withdrawal or termination

The consumer is the 45/2014. (II. 26.) You can exercise your right guaranteed in § 20 of the Government Decree by means of a clear declaration to this effect, or by using a sample declaration that can also be downloaded from the website.

Validity of the consumer's declaration of withdrawal

The right of withdrawal shall be deemed to have been asserted within the time limit if the consumer sends his statement within the time limit. The deadline is 14 days.

The consumer bears the burden of proving that he has exercised his right of withdrawal in accordance with this provision.

The Seller is obliged to confirm the consumer's withdrawal statement on an electronic data medium immediately after its arrival, if the consumer can also exercise the right of withdrawal on his website.

Obligations of the Seller in case of withdrawal by the consumer

Seller's obligation to refund

If the consumer is the 45/2014. (II. 26.) Government Decree 22.withdraws from the contract in accordance with §, the Seller will refund the entire amount paid by the consumer as compensation, including the costs incurred in connection with the performance, including the delivery fee, within fourteen days of learning of the withdrawal at the latest. Please note that this provision does not apply for additional costs caused by choosing a mode of transport other than the least expensive usual mode of transport.

Method of Seller's refund obligation

The 45/2014. (II. 26.) In the event of withdrawal or termination in accordance with § 22 of the Government Decree, the Seller will refund the amount due to the consumer in the same way as the payment method used by the consumer. Based on the express consent of the consumer, the Seller may use another payment method for the refund, but the consumer may not be charged any additional fees as a result. The Seller is not responsible for delays due to incorrect and/or inaccurate bank account numbers or postal addresses provided by the Consumer.

Additional costs

If the consumer specifically chooses a mode of transport other than the least expensive usual mode of transport, the Seller is not obliged to reimburse the resulting additional costs. In such a case, we are obliged to refund up to the indicated general delivery charges.

Right of retention

The Seller may withhold the amount due to the consumer until the consumer has returned the product or has proven beyond doubt that he has returned it; of the two, the earlier date must be taken into account. We are unable to accept items sent by cash on delivery or by post.

In case of withdrawal or termination of the consumer's obligations

Product return

If the consumer is the 45/2014. (II. 26.) In accordance with § 22 of the Government Decree, he withdraws from the contract, he is obliged to return the product immediately, but no later than within fourteen days from the notification of withdrawal, or to hand it over to the Seller or to a person authorized by the Seller to receive the product. The return is deemed completed within the deadline if the consumer sends the product before the deadline.

Bearing direct costs related to the return of the product

The consumer bears the direct cost of returning the product. The product must be returned to the Seller's address. If the consumer terminates the service provision contract concluded off-premises or between absent parties after the start of performance, he is obliged to pay the company a fee commensurate with the service performed up to the date of notification of the termination to the company. The amount to be paid proportionately by the consumer must be determined on the basis of the total amount of the consideration established in the contract plus tax. If the consumer proves that the total amount determined in this way is excessively high, the proportional amount must be calculated based on the market value of the services performed up to the date of termination of the contract. Please note that we are unable to accept a product returned by cash on delivery or by postage.

Responsibility of the consumer for depreciation

The consumer is responsible for the depreciation resulting from use that exceeds the use necessary to determine the nature, properties and operation of the product.

The right of withdrawal cannot be exercised in the following cases

The Seller specifically draws your attention to the fact that you may not exercise your right of withdrawal pursuant to § 29 of Government Decree 45/2014 (II26.). in the cases included in paragraph (1):

a)in the case of a contract for the provision of a service, after the performance of the service as a whole, if the company started the performance with the express, prior consent of the consumer, and the consumer he/she has acknowledged that he/she will lose his/her right to cancel after the completion of the service as a whole; depends on its possible fluctuations even during the deadline;

c)in the case of a non-pre-manufactured product that was produced based on the instructions or at the express request of the consumer, or in the case of a product that was clearly tailored to the consumer ;

d)regarding perishable products or products that retain their quality for a short time;

e)regarding products with closed packaging which, for reasons of health protection or hygiene, cannot be returned after opening after delivery;

f)with regard to a product which, by its nature, is inseparably mixed with another product after delivery;
g)with respect to an alcoholic beverage, the actual value of which depends on market fluctuations in a way that cannot be influenced by the company, and the price of which was agreed upon by the parties at the time of the conclusion of the sales contract, however, the performance of the contract only takes 30 days from the date of conclusion takes place after;

h) in the case of a business contract where the business visits the consumer at the express request of the consumer in order to carry out urgent repair or maintenance work;

i)with respect to the sale and purchase of audio and video recordings in sealed packaging, as well as copies of computer software, if after the handover the consumer removes the packaging dissolved;

j)with regard to newspapers, magazines and periodicals, with the exception of subscription contracts;

k)in the case of contracts concluded at a public auction;

l)except for housing services, in the case of contracts for the provision of accommodation, transport, car rental, catering or services related to leisure activities, if a deadline or deadline for completion specified in the contract has been agreed;

m)with regard to digital data content provided on a non-material data carrier, if the business has started performance with the express, prior consent of the consumer, and the consumer has simultaneously declared with this consent that he/she acknowledges that after the start of performance you lose your right of withdrawal.

Accessory warranty, product warranty, warranty

This section of the consumer information was prepared by applying Annex No. 3 of Government Decree 45/2014 (II.26) based on the authorization of Section 9 (3) of Government Decree 45/2014 (II.26).

Accessory Warranty

In what cases can you exercise your accessory warranty right?

In the event of defective performance by the Seller, you may enforce a warranty claim against the Seller in accordance with the rules of the Civil Code.

What rights do you have based on your warranty claim?

You can - at your choice - use the following accessory warranty claims:

You can request a repair or replacement, unless the fulfillment of the request you have chosen is impossible or would involve disproportionate additional costs for the Seller compared to the fulfillment of another request. delivery, or you can correct the defect at the Seller's expense, or have someone else correct it, or - as a last resort - you can also withdraw from the contract.

You can transfer from your selected accessory warranty to another, but you will bear the cost of the transfer, unless it was justified or the Seller gave a reason for it.

What is the deadline for asserting your warranty claim?

You are obliged to report the error immediately after its discovery, but no later than within two months from the discovery of the error. At the same time, we would like to draw your attention to the fact that you may no longer assert your accessory warranty rights beyond the two-year limitation period from the performance of the contract. a limitation period of less than one year cannot be validly established in this case either.

Who can you assert your warranty claim against?

You can enforce your accessories warranty claim against the Seller.

What are the other conditions for enforcing your accessory warranty rights?

Within six months from the date of delivery, there is no other condition for validating your accessory warranty claim, apart from reporting the defect, if you prove that the product or service was provided by the Seller. However, after six months from the date of performance, you are already obliged to prove that the defect you recognized was already present at the time of performance.

In the case of used products, warranty rights differ from the general rules. In the case of used products, we can also speak of defective performance, however, the circumstances under which the Buyer could have expected the occurrence of certain defects must be taken into account. Due to obsolescence, the occurrence of certain defects becomes more and more frequent, as a result of which it cannot be assumed that a used product can have the same quality as a newly purchased one. Based on this, the Buyer can only enforce its warranty rights with respect to defects that are beyond defects resulting from use and that arose independently of them. If the used product is defective and the Buyer, who is considered a Consumer, received information about this at the time of purchase, the Service Provider is not responsible for the known defect.

Product warranty

In what cases can you use your product warranty right?

In the event of a defect in a movable thing (product), you can - according to your choice - assert a warranty claim for accessories or a claim for product warranty.

What rights do you have based on your product warranty claim?

As a product warranty claim, you can only request the repair or replacement of the defective product.

In which case is the product considered defective?

The product is defective if it does not meet the quality requirements in force at the time it is placed on the market or if it does not have the properties described by the manufacturer

What is the deadline for asserting your product warranty claim?

You can assert your product warranty claim within two years of the product being placed on the market by the manufacturer. After this deadline, you will lose this right.

To whom and under what other conditions can you enforce your product warranty claim?

You can exercise your product warranty claim only against the manufacturer or distributor of the movable object. You must prove the defect of the product in the event of a product warranty claim.

In which cases is the manufacturer (distributor) exempt from product warranty obligations?

The manufacturer (distributor) is only released from its product warranty obligation if it can prove that:

{C}· the product was manufactured or marketed outside of its business activities, or

{C}· the defect was undetectable according to the state of science and technology at the time of marketing or

{C}· the defect of the product results from the application of legislation or mandatory official regulations.

It is sufficient for the manufacturer (distributor) to prove one reason for exemption.

I would like to draw your attention to the fact that due to the same fault, you cannot assert an accessory warranty claim and a product warranty claim at the same time, in parallel with each other. However, if your product warranty claim is successfully asserted, you can assert your accessory warranty claim for the replaced product or repaired part against the manufacturer.

Warranty

In what cases can you exercise your warranty rights?

151/2003 on the mandatory warranty for certain consumer durables in case of faulty performance. (IX. 22.) Based on government decree, the Seller is obliged to provide a warranty.

Legislation requires the provision of a warranty for durable consumer goods (e.g.: technical goods, tools, machines) and their parts, the purchase value of which exceeds HUF 10,000.

What rights are you entitled to under the warranty and within what time frame?

Regulation 151/2003 on the mandatory warranty for certain consumer durables. (IX. 22.) Government decree defines the cases of mandatory warranty. In the case of Products that do not fall under this scope, the Seller does not undertake any warranty. The warranty claim can be asserted within the warranty period. If the obligor does not comply with his obligation to the claimant within the appropriate time limit, the warranty claim can be asserted in court within three months of the expiration of the deadline set in the notice, even if the warranty period has already expired. Failure to meet this deadline will result in loss of rights. In order to validate the warranty claim, the rules for the exercise of accessory warranty rights must also be properly applied. The warranty period is one year. Failure to meet this deadline will result in loss of rights. The warranty period begins on the day the consumer product is handed over to the consumer, or if the company or its agent performs the commissioning.Please contact the manufacturer for any warranty claims beyond one year!

What is the relationship of the warranty with other warranty rights?

The warranty applies in addition to warranty rights (product and accessories warranty), the fundamental difference between general warranty rights and the warranty is that in the case of a warranty, the consumer has a more favorable burden of proof

Government Decree 151/2003 consumer goods subject to a mandatory warranty, or heavier than 10 kg or cannot be transported as hand luggage on public transport - with the exception of vehicles - must be repaired at the place of operation. If the repair cannot be carried out at the place of operation, the company will take care of disassembly and installation, as well as delivery and return, or - in the case of a request for repair made directly at the repair service - the repair service.

The seller's commitment to the during the period of the mandatory warranty, it may not contain conditions for the consumer that are more disadvantageous than the rights provided by the rules of the mandatory warranty. After that (after 1 year), however, the terms of the voluntary warranty can be determined freely, but the warranty cannot affect the existence of the consumer's legal rights, including those based on the accessory warranty.

Exchange request within three working days

In the case of sales through an online store, the institution of the exchange request within three working days also applies. 151/2003, a replacement request within three working days. (IX. 22.) It can be enforced in the case of consumer durables covered by government decree, according to which, if someone validates the institution of the exchange request within 3 working days, the seller must interpret this as meaning that the product was already defective at the time of sale and all without further ado, you must replace the product.

When is the Seller released from its warranty obligation?

The Seller is released from his warranty obligation only if he proves that the cause of the defect arose after performance.

We would like to draw your attention to the fact that due to the same defect, you cannot assert a claim for accessory warranty and warranty, or a claim for product warranty and warranty at the same time, in parallel with each other, but otherwise you are entitled to the rights arising from the warranty regardless of the warranty entitlements.

These GTC , the deadline for exercising warranty and guarantee rights starts from the day the Buyer receives the product.

Data management information

Date of acceptance: 2020-10-29

Table of Contents

Data Manager

Name: Inter-cosmo Kft.

Head office: 1162 Budapest, Csömöri út 327.

Mailing address, complaint handling: 1158 Budapest, Késmárk u. 9.

E-mail:kapcsolat@d-life.hu

Phone number: +36707299858

Website: https://dlife.hu

Hosting provider

Name: Shopify

Mail address: https://www.shopify.com/contact

Description of data processing during the operation of the webshop


Information about the use of cookies

What is a cookie?
The Data Controller uses so-called cookies when visiting the website.The cookie is an information package consisting of letters and numbers that our website sends to your browser with the aim of saving certain settings, facilitating the use of our website and helping us to collect some relevant, statistical information about our visitors

Some of the cookies do not contain personal information and are not suitable for identifying the individual user, but some of them contain an individual identifier - a secret, randomly generated string of numbers - which is stored on your device, thereby ensuring your identification also provides The operational duration of each cookie is contained in the relevant description of each cookie.

Legal background and legal basis of cookies:

The legal basis for data management is your consent based on Article 6 (1) point a) of the Regulation.

The main characteristics of the cookies used by the website:

Cookies strictly necessary for operation: These cookies are essential for the use of the website and enable the use of the basic functions of the website. In the absence of these, many functions of the site will not be available to you. The lifetime of this type of cookie is limited to the duration of the session.

Cookies to improve the user experience:These cookies collect information about the user's use of the website, for example, which pages are visited most often or what error message is received from the website. These cookies do not collect information that identifies the visitor, that is, they work with completely general, anonymous information. We use the data obtained from these to improve the performance of the website. The lifetime of this type of cookie is limited to the duration of the session.

employee_login_last_email When logging in, the email address is stored until the browser is closed.

Ealrm, ealem, ealpw Provides permanent access. Its lifespan is 180 days.

come_from Entry performs a redirect. It lasts 10 minutes.

predictionio User ID cookie to recommend personalized ads. Its lifespan is 3 months.

currency Stores the customer's currency. Its lifespan is 30 days.

Google Adwords cookie When someone visits our site, the visitor's cookie ID is added to the remarketing list. Google uses cookies, such as NID and SID cookies, in Google products, such as to customize the ads displayed in Google Search. For example, it uses such cookies to remember your most recent searches, your previous interactions with ads or search results from certain advertisers, and your visits to advertisers' websites. AdWords conversion tracking uses cookies. To track sales and other conversions resulting from advertising, cookies are saved on the user's computer when that person clicks on an ad. Some common uses of cookies are: to select ads based on what is relevant to the user, to improve reporting on campaign performance, and to avoid showing ads that the user has already seen.

Google Analytics cookie: Google Analytics is Google's analytical tool that helps the owners of websites and applications to get a more accurate picture of their visitors' activities.The service may use cookies to collect information and report statistical data on the use of the website without individually identifying visitors to Google The main cookie used by Google Analytics is the "__ga" cookie. In addition to the reports generated from website usage statistics, Google Analytics - together with some of the advertising cookies described above - can also be used to display more relevant ads in Google products (such as Google Search) and across the Internet.

Remarketing cookies: May appear to previous visitors or users when browsing other websites in the Google Display Network or searching for terms related to your products or services

Session cookie: These cookies store the location of the visitor, the language of the browser, the currency of the payment, their lifetime is until the browser is closed, or a maximum of 2 hours.

Mobile version, design cookie: Detects the device used by the visitor and switches to full view on mobile. Its lifespan is 365 days.

Cookie acceptance cookie: When you arrive at the page, you accept the statement about the storage of cookies in the warning window. Its lifespan is 365 days.

Cart cookie: Records the products placed in the cart. Its lifespan is 365 days.

Intelligent offer cookie: Records the conditions for displaying intelligent offers (e.g. has the visitor been to the page before, has he made an order). Its lifespan is 30 days.

Facebook pixel (Facebook cookie) The Facebook pixel is a code with the help of which a report on conversions is prepared on the website, target audiences can be compiled and the owner of the page receives detailed analysis data about visitors' use of the website. With the help of the Facebook pixel, you can display personalized offers and advertisements to website visitors on the Facebook interface. You can read Facebook's privacy policy here: https://www.facebook.com/privacy/explanation

If you do not accept the use of cookies, certain functions will not be available to you. You can find more information on deleting cookies at the following links:

{C}· Internet Explorer: http://windows.microsoft.com/en-us/internet-explorer/delete-manage-cookies#ie=ie-11

{C}· Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer

{C}· Safari: https://support.apple.com/kb/ph21411?locale=en_US

{C}· Chrome: https://support.google.com/chrome/answer/95647

Data managed for the conclusion and fulfillment of the contract

In order to conclude and fulfill the contract, several cases of data management may be implemented. We would like to inform you that data processing related to complaint handling and warranty administration is only carried out if you exercise one of the aforementioned rights.

If you do not make a purchase through the webshop, but are only a visitor to the webshop, then the provisions of data management for marketing purposes may apply to you if you give us consent for marketing purposes.

The data processing carried out in order to conclude and fulfill the contract in more detail:

Contact

If, for example, you contact us with a question about a product via email, contact form, or phone

Preliminary contact is not mandatory, you can skip this and order from the webshop at any time.



Data will only be processed until the contact is completed.

Legal basis for data processing


Your volunteer your consent, which you give to the Data Controller by contacting us. [Data management according to Article 6 (1) point a) of the Regulation]

Register on the website

By storing the data entered during registration, the Data Controller can provide a more convenient service (e.g. the data subject does not have to be entered again when making a new purchase).Registration is a condition for concluding a contract

Processed data

During data management, the Data Controller manages your name, address, telephone number, e-mail address, the characteristics of the purchased product and the date of purchase.

Duration of data management

Until your consent is revoked.

Legal basis for data management

Your voluntary consent, which you give to the Data Controller when you register [Data management according to Article 6 (1) point a) of the Regulation]

Processing the order

During the processing of orders, data management activities are necessary to fulfill the contract

Processed data

During data management, the Data Controller manages your name, address, telephone number, e-mail address, the characteristics of the purchased product, the order number and the date of purchase.

If you have placed an order in the webshop, data management and the provision of data are essential for the fulfillment of the contract.

Duration of data management

The data is processed for 5 years according to the statute of limitations under civil law.

Legal basis for data processing

Performance of the contract. [Data management according to Article 6 (1) point b) of the Regulation]

Issue of the invoice

The data management process takes place in order to issue an invoice in accordance with the law and to fulfill the obligation to preserve accounting documents. The Sztv. Pursuant to § 169, paragraphs (1)-(2), economic companies must keep the accounting documents directly and indirectly supporting the accounting.

Managed data

Name, address, e-mail address, telephone number.

Duration of data management

The invoices issued by Sztv. Based on § 169, paragraph (2), it must be kept for 8 years from the date of issue of the invoice.

Legal basis for data management

CXXVII of 2007 on VAT. On the basis of Section 159 (1), the issuance of the invoice is mandatory and it must be kept for 8 years on the basis of Section 169 (2) of Act C of 2000 on accounting [Data processing according to Article 6 (1) point c) of the Regulation].

Data management related to the delivery of goods

The data management process takes place in order to deliver the ordered product.

Managed data

Name, address, e-mail address, phone number.

Duration of data management

The Data Controller manages the data until the delivery of the ordered goods

Legal basis for data management

Performance of the contract [Data management according to Article 6 (1) point b) of the Regulation].

Guarantee administration

The data management process takes place in order to handle warranty complaints. If you have requested warranty administration, data management and the provision of data are essential.

Managed data

Customer name, phone number, email address, content of the complaint.

Duration of data management

We keep warranty complaints for 5 years based on the Consumer Protection Act.

Legal basis for data management

Whether you contact us in the case of warranty administration is your voluntary decision, however, if you contact us, the 1997 CLV on consumer protection. Act 17/A. § (7) we are obliged to keep the complaint for 5 years [data management according to Article 6 (1) point c) of the Regulation]

Handling other consumer protection complaints

The data management process takes place in order to handle consumer protection complaints. If you have contacted us with a complaint, data management and the provision of data are essential.

Managed data

Customer name, phone number, email address, content of complaint.

Duration of data management

We keep warranty complaints for 5 years based on the Consumer Protection Act.

Legal basis for data management

Whether you file a complaint with us is your voluntary decision, however, if you file a complaint with us, the CLV of 1997 on consumer protection. Act 17/A. § (7) we are obliged to keep the complaint for 5 years [data management according to Article 6 (1) point c) of the Regulation].

Data processed in relation to the verifiability of consent

During the registration, order, subscription to the newsletter, the IT system stores the IT data related to the consent for later provability.

Processed data


Date of consent and IP address of the person concerned.

Duration of data management

Due to legal requirements, the consent must be proven later, therefore the duration of the data storage is stored for the limitation period after the termination of the data management.

Legal basis of the data management

Article 7 (1) of the Regulation stipulates this obligation. [Data management according to Article 6 (1) point c) of the Regulation]

Data management for marketing purposes

Data management related to sending newsletters

Managed data

Name, e-mail address.

Duration of data management

Until the data subject's consent is revoked.

Legal basis for data management

Your voluntary consent, which you give to the Data Controller by subscribing to the newsletter [Data processing according to Article 6 (1) point a) of the Regulation]

Remarketing

Data management as a remarketing activity is carried out with the help of cookies.

Managed data

Data managed by the cookies specified in the cookie information.

Duration of data management

Data storage period of the given cookie, more information is available here:

Google general cookie information: https://www.google.com/policies/technologies/types/

Google Analitycs information: https://developersgoogle.com/analytics/devguides/collection/analyticsjs/cookie-usage?hl=hu

Facebook information: https: //www.facebook.com/ads/preferences/?entry_product=ad_settings_screen

Legal basis for data management

Your voluntary consent, which you give to the Data Controller by using the website [Data management according to Article 6 (1) point a) of the Regulation].

Sweepstakes

The data management process takes place in order to run the prize draw.

Processed data


Name, email address, telephone number.
Duration of data management

The data will be deleted after the end of the prize draw, with the exception of the winner's data, which the Data Controller is required to keep for 8 years based on the Accounting Act.

Legal basis for data management

Your voluntary consent, which you give to the Data Controller by using the website. [Data management according to Article 6 (1) point a) of the Regulation]

Further data management

If the Data Controller wishes to carry out further data processing, it provides preliminary information on the essential circumstances of data processing (legal background and legal basis of data processing, purpose of data processing, scope of data processed, duration of data processing).

We inform you that the Data Controller must fulfill the written data requests of the authorities based on legal authority. The Data Controller is Infotv regarding data transfers. In accordance with paragraphs (2)-(3) of § 15, the Data Controller shall keep a register (to which authority, which personal data, on which legal basis, when the Data Controller forwarded it), the content of which the Data Controller shall provide information upon request, unless such information is prohibited by law.

About the use of data processors and their activities related to data management

Data processing for the storage of personal data

Name of data processor: Shopify

Contact details of the data processor: https://www.shopify.com/contact

The Data Processor stores personal data based on the contract concluded with the Data Controller. You are not entitled to access personal data.

The Data Processor stores personal data based on the contract concluded with the Data Controller. You are not entitled to access personal data.

Data processing activity related to the delivery of goods

The seat of the data processor: 1138 Budapest, Dunavirág utca 2-6.

Telephone number of the data processor: +36-1/767-8200

E-mail address of the data processor: ugyfelszolgalat@posta.hu

The Data Processor participates in the delivery of the ordered goods based on the contract concluded with the Data Controller. In doing so, the Data Processor may process the customer's name, address and telephone number until the end of the calendar year following the dispatch of the postal item, after which it shall be deleted immediately.

Name of the data processor: Express One Hungary Kft.

Telephone number of the data processor: +36 1 8 777 400

E-mail address of the data processor: ugyfelszolgalat@expressone.hu

The Data Processor participates in the delivery of the ordered goods based on the contract concluded with the Data Controller. In doing so, the Data Processor may process the customer's name, address and telephone number until the end of the calendar year following the dispatch of the postal item, after which it shall be deleted immediately.

Name of the data processor: SPRINTER Courier Service Limited Liability Company

The seat of the data processor: 1097 Budapest, Táblás utca 39.

Telephone number of the data processor: +36 1/803-6300

E-mail address of the data processor: info@sprinter.hu

The Data Processor participates in the delivery of the ordered goods based on the contract concluded with the Data Controller. In doing so, the Data Processor may process the customer's name, address and telephone number until the end of the calendar year following the dispatch of the postal item, after which it shall be deleted immediately.

Name of the data processor: GLS General Logistics Systems Hungary Csomag-Logisztikai Kft.

The headquarters of the data processor: 2351 Alsónémedi, GLS Európa u. 2.

Phone number of the data processor: 06-29-88-67-00

E-mail address of the data processor: info@gls-hungary.com

The Data Processor participates in the delivery of the ordered goods based on the contract concluded with the Data Controller. In doing so, the Data Processor may process the customer's name, address and telephone number until the end of the calendar year following the dispatch of the postal item, after which it shall be deleted immediately.

Name of the data processor: FoxPost Private Limited Liability Company

The seat of the data processor: Gyöngyös, Batsányi János utca 9.

Telephone number of the data processor: +36 1/999-0-369

E-mail address of the data processor: info@foxpost.hu

The Data Processor participates in the delivery of the ordered goods based on the contract concluded with the Data Controller. In doing so, the Data Processor may process the customer's name, address and telephone number until the end of the calendar year following the dispatch of the postal item, after which it shall be deleted immediately.

Data processing activities related to sending newsletters

Name of the company operating the newsletter system: Mailchimp

The Data Processor participates in the sending of newsletters based on the contract concluded with the Data Controller. In doing so, the Data Processor processes the name and e-mail address of the data subject to the extent necessary for sending the newsletter.

Data Transfer

The www.arukereso.hu (Naspers OCS Hungary Kft. 1074 Budapest, Rákóczi út 70-72., Tax number: 24868291-2-42, Company registration number: 01-09-186759) Trusted shop program in order to function, after purchases made here, the customer's e-mail address and the name of the product purchased by him will be forwarded to arukereso.hu. Purpose of data transfer: request and display customer feedback. Naspers OCS Hungary Kft. handles the personal data transmitted in this way in accordance with the Data Protection and Data Management Regulations of www.arukereso.hu. Naspers OCS Hungary KFT is considered the data controller of the data transmitted in this round.

Your rights during data management

During the period of data management, you are entitled to the following rights according to the provisions of the Regulation:

{C}· right to withdraw consent

{C}· access to personal data and information about data management

{C}· right to rectification

{C}· restriction of data management,

{C}· right to erasure

{C}· right to protest

{C}· right to portability

If you wish to exercise your rights, it involves your identification, and the Data Controller must communicate with you as necessary. Therefore, for the purpose of identification, it will be necessary to provide personal data (but the identification can only be based on data that the Data Controller manages about you anyway), and your complaint about data management will be available in the Data Controller's email account within the period specified in this information regarding complaints. If you were a customer of ours and would like to identify yourself in order to handle complaints or warranty, please enter your order ID for identification. Using this, we can also identify you as a customer.

Complaints related to data management will be answered by the Data Controller within 30 days at the latest.

Right to withdraw consent

You have the right to withdraw your consent to data management at any time, in which case the data provided will be deleted from our systems. However, please note that in the case of an order that has not yet been fulfilled, the cancellation may result in us not being able to deliver to you. In addition, if the purchase has already been completed, based on the accounting regulations, we cannot delete the data related to invoicing from our systems, and if you owe us a debt, then based on a legitimate interest related to the collection of the claim, we can process your data even if you withdraw your consent.

Access to personal data

You are entitled to receive feedback from the Data Controller as to whether your personal data is being processed, and if it is being processed, you are entitled to:

{C}· get access to the processed personal data and

{C}· inform the Data Controller about the following information:

{C}· the purposes of data management;

{C}· categories of personal data processed about you;

{C}· information about the recipients or categories of recipients to whom the personal data has been or will be communicated by the Data Controller;

{C}· the planned period of storage of personal data, or if this is not possible, the criteria for determining this period;

{C}· your right to request the correction, deletion or restriction of processing of your personal data from the Data Controller, and to object to the processing of such personal data in the case of data processing based on a legitimate interest;

{C}· the right to submit a complaint to the supervisory authority;

{C}· if the data was not collected from you, all available information about its source;

{C}· about the fact of automated decision-making (if such a procedure is used), including profiling, as well as, at least in these cases, comprehensible information about the logic used and the significance of such data management, and the expected consequences for you

The purpose of exercising the right may be aimed at establishing and checking the legality of data management, therefore, in case of multiple requests for information, the Data Controller may charge a fair fee in exchange for providing the information.

Access to personal data is ensured by the Data Controller by sending you the processed personal data and information by email after your identification. If you have registered, we provide access so that you can view and check the personal data processed about you by entering your user account.

Please indicate in your request that you are requesting access to personal data or information related to data management.

Right to rectification

You have the right to have inaccurate personal data corrected without delay upon request by the Data Controller.

Right to restrict data processing

You have the right to have the Data Controller restrict data processing at your request if one of the following is true:

{C}· You dispute the accuracy of the personal data, in this case the limitation applies to the period that allows the Data Controller to check the accuracy of the personal data, if the exact data can be determined immediately, then no the restriction takes place;

{C}· the data processing is illegal, but you oppose the deletion of the data for any reason (for example, because the data are important to you in order to assert a legal claim), therefore you do not request the deletion of the data, but instead requests the restriction of their use;

{C}· The Data Controller no longer needs the personal data for the purposes of the indicated data management, but you require them to present, enforce or defend legal claims; or

{C}· You objected to the data processing, but the legitimate interests of the Data Controller may also form the basis of the data processing, in this case until it is determined whether the Data Controller's legitimate reasons take precedence over your legitimate reasons, the data management must be limited

If data management is subject to restrictions, such personal data, with the exception of storage, will only be processed with the consent of the data subject, or for the presentation, enforcement or defense of legal claims, or for the protection of the rights of another natural or legal person, or in the important public interest of the Union or a member state can be handled.

The data controller will inform you in advance (at least 3 working days before the restriction is lifted) about the lifting of the restriction on data management.

Right to erasure - to be forgotten

You are entitled to have the Data Controller delete your personal data without undue delay if one of the following reasons exists:

{C}· the personal data are no longer needed for the purpose for which they were collected or otherwise processed by the Data Controller;

{C}· You withdraw your consent and there is no other legal basis for data processing;

{C}· You object to data processing based on legitimate interest and there is no overriding legitimate reason (ie legitimate interest) for data processing,

{C}· the personal data was handled illegally by the Data Controller and this was established based on the complaint,

{C}· personal data must be deleted in order to fulfill the legal obligation prescribed by EU or member state law applicable to the Data Controller.

If the Data Controller has made public the personal data processed about you for any legitimate reason, and is obliged to delete it for any of the above-mentioned reasons, it is obliged to take reasonable steps, including technical measures, taking into account the available technology and the costs of implementation, in order to inform the other data controllers handling the data that you have requested the deletion of the links to the personal data in question or the copy or duplicate of this personal data.

Deletion does not apply if data management is necessary:

{C}· {C}for the purpose of exercising the right to freedom of expression and information;

{C}· {C}fulfilment of the obligation according to the EU or Member State law applicable to the data controller requiring the processing of personal data (such a case is data processing carried out in the context of invoicing, as the retention of the invoice is required by law), or for the purpose of performing a task in the public interest or in the exercise of a public authority conferred on the data controller;

{C}· {C}to present, enforce and defend legal claims (eg if the Data Controller has a claim against you and has not yet fulfilled it, or a consumer or data management complaint is in progress).

Right to protest

You have the right to object to the processing of your personal data based on legitimate interests at any time for reasons related to your own situation. In this case, the Data Controller may no longer process the personal data, unless it proves that the data processing is justified by compelling legitimate reasons that take precedence over your interests, rights and freedoms, or that are related to the submission, enforcement or defense of legal claims.

If personal data is processed for direct business acquisition, you have the right to object at any time to the processing of your personal data for this purpose, including profiling, if it is related to direct business acquisition. If you object to the processing of personal data for the purpose of direct business acquisition, then the personal data may no longer be processed for this purpose.

Right to Portability

If the data management is carried out in an automated way or if the data management is based on your voluntary consent, you have the right to ask the Data Controller to receive the data you have provided to the Data Controller, which the Data Controller sends in xml, JSON or csv format makes it available to you, if this is technically feasible, you can request that the Data Controller forward the data in this form to another data controller.

Automated decision-making

You have the right not to be subject to a decision based solely on automated data management (including profiling) that affects you viewed would have legal effect or would similarly significantly affect you. In these cases, the Data Controller is obliged to take appropriate measures to protect the rights, freedoms and legitimate interests of the data subject, including at least the right of the data subject to request human intervention on the part of the data controller, to express his point of view and to submit objections to the decision.

The above does not apply if the decision is:

{C}· Necessary to conclude or fulfill the contract between you and the data controller;

{C}· is made possible by EU or member state law applicable to the data controller, which also establishes appropriate measures for the protection of your rights and freedoms, as well as your legitimate interests; or

{C}· based on your express consent.

Log in to the data protection register

Infotv. pursuant to its provisions, the Data Controller had to register certain data operations in the data protection register.This reporting obligation was terminated on May 25, 2018.

Data Security Measures

The Data Controller declares that it has taken appropriate security measures to protect personal data from unauthorized access, alteration, transmission, disclosure, deletion or destruction, as well as from accidental destruction and damage, as well as from becoming inaccessible due to changes in the technology used against.

the Data Controller will do everything within its organizational and technical capabilities to ensure that its data processors also take appropriate data security measures when working with your personal data.

Remedies

If, in your opinion, the Data Controller has violated a legal provision regarding data management, or has not fulfilled any of your requests, you can initiate the investigation procedure of the National Data Protection and Freedom of Information Authority (address: 1363 Budapest, Pf.: 9. , e-mail: ugyfelszolgalat@naih.hu).

In addition, we would like to inform you that in the event of a violation of the legal provisions on data management, or if the Data Controller has not fulfilled any of your requests, you may file a civil lawsuit against the Data Controller in court.

Modification of data management information

The Data Controller reserves the right to modify this data management information in a way that does not affect the purpose and legal basis of data management. By using the website after the amendment enters into force, you accept the amended data management information.

If the Data Controller wishes to carry out further data processing in relation to the collected data for a purpose other than the purpose of their collection, it will inform you of the purpose of the data processing and the following information before the further data processing:

{C}· {C}on the period of storage of personal data, or if this is not possible, on the criteria for determining the period;

{C}· {C} about your right to request from the Data Controller access to your personal data, their correction, deletion or restriction of processing, and in the case of data processing based on legitimate interests, you can object to the processing of personal data against, and in the case of data management based on consent or a contractual relationship, you can request the provision of the right to data portability;

{C}· {C}in the case of consent-based data management, that you can withdraw consent at any time,

{C}· {C}on the right to submit a complaint to the supervisory authority;

{C}· {C}on whether the provision of personal data is based on a legal or contractual obligation or is a prerequisite for the conclusion of a contract, as well as whether you are obliged to provide personal data, and what failure to provide data may have possible consequences;

{C}· {C}about the fact of automated decision-making (if such a procedure is used), including profiling, as well as, at least in these cases, comprehensible information about the logic used and whether such data management what significance and expected consequences it has for you.

The data processing can only start after this, if the legal basis of the data processing is consent, you must also consent to the data processing in addition to the information.

This document contains all relevant data management information regarding the operation of the webshop in accordance with the European Union's General Data Protection Regulation No. 2016/679 (hereinafter: Regulation GDPR) and CXII of 2011. TV. (hereinafter: Infotv.) based on

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